Frequently Asked Questions

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How do I start buying a house or condo?
Buy/Sellbuygetting startedsearch

Start by defining your budget, desired area, and requirements. Then use advanced search to filter properties, schedule viewings, and apply for a mortgage if needed.

What documents are required for ownership transfer?
Buy/Selldocumentsownership transfer

Typically, you need your ID card, house registration, sale and purchase agreement, proof of payment, and documents from the financial institution if a mortgage is involved.

What fees and taxes are due on the transfer date?
Buy/Sellfeestaxes

These include the transfer fee, specific business tax or stamp duty, and withholding tax. Conditions depend on the holding period and the type of seller.

How can I negotiate the price effectively?
Buy/Sellprice negotiationstrategy

Compare market prices in the same area, evaluate the property condition, and review supply and demand information to set an appropriate negotiation range.

How much is the commission for using a sales agent?
Buy/Sellcommissionagent

Commission rates vary depending on the property type and agreement, generally within market standards. Please contact us for a quotation.

How many months of security deposit and advance rent are required?
Rentrentdeposit

Typically, a 1–2 month security deposit and 1 month advance rent, depending on the agreement.

Can I terminate the lease early?
Rentlease agreementtermination

This depends on the terms of the lease agreement. There may be penalties or a required notice period.

Who is responsible for maintenance during the rental period?
Rentmaintenanceresponsibility

Damage from normal wear and tear is usually handled by the owner. Damage from misuse is the tenant's responsibility as stated in the contract.

Are pets allowed?
Rentpetspolicy

This depends on the policy of each property/owner. Please check the conditions before signing the contract.

What are the requirements for applying for a home loan?
Finance/Mortgagemortgagerequirements

Banks consider income, repayment capability, credit history, and existing debt obligations. Additional criteria may apply.

How are loan amounts and interest rates calculated?
Finance/Mortgageinterest ratecalculation

Loan amounts depend on income and property value. Interest rates vary by bank product and may be fixed, floating, or promotional.

Do transfer-day expenses affect the loan amount?
Finance/Mortgageexpensestransfer

Some fees are not included in the loan amount. Buyers should prepare cash for certain transfer-day fees and taxes.

How do I schedule a property viewing?
Property Viewingviewingcontact

Press the contact button on the property listing page or call us to set the date and time.

Do you offer online tours or video calls?
Property Viewingonline tourvideo call

Yes, we can arrange virtual tours or video calls for supported properties.

What should I check during a property viewing?
Property Viewinginspectiontips

Check the structure, water leakage signs, electrical and plumbing systems, sunlight direction, noise levels, and common area fees.

How do I change my account password?
Account/Generalaccountpassword

Go to your account page, select settings, and follow the steps to set a new password.

How can I contact customer service?
Account/Generalcontactcustomer service

Through the Contact form, email, or by phone during business hours.

Is my personal information secure?
Account/Generalprivacysecurity

We prioritize your privacy, use industry standard security measures, and store data according to our policy.